Legals

Publisher

This website, https://www.metropole.com (hereinafter referred to as the "Website"), is published by Hôtel Métropole Monte-Carlo (hereinafter referred to as the "Company").

Hotel Metropole Monte-Carlo
4 Avenue de la Madone
98000 Monaco

Tel.: +377 93 15 15 15

Graphic Design and Technical Development

Mazarine Intelligence
2 Square Villaret de Joyeuse
75017 Paris, France

https://www.mazarine.com/

Hosting

Webflow
Hosted on Amazon Web Services (AWS) servers
https://webflow.com/

Terms of Use

Access to the Website and use of its content are subject to the Terms of Use set out below (the "Terms"). By accessing and browsing the Website, users acknowledge that they have read and accepted these Terms without reservation.

The Company reserves the right to modify these Terms at any time without prior notice.

The Company makes every effort to ensure that the information available on the Website is accurate. However, it does not guarantee that such information is accurate, complete or up to date.

Under no circumstances shall the Company be liable for any direct or indirect damages arising from the use of the Website, regardless of their nature. The Company also disclaims any liability for interruptions, disruptions, disconnections or any other malfunction affecting the Website.

Users agree to indemnify and hold the Company harmless against any claims or actions brought by third parties arising from their use of the Website.

Intellectual Property

The Website and each of its components, including but not limited to text, information, images, icons, photographs, illustrations, multimedia content (graphics, audio and video), visual identity, reports, software, HTML code and any other materials, are and shall remain the exclusive property of the Company.

The Company is exclusively entitled to exercise all intellectual property rights and personality rights relating thereto, including trademarks, logos, domain names, designs, copyrights and image rights, whether by original ownership or through express authorization.

Any reproduction, representation, modification, adaptation, distribution, publication, display or communication, whether in whole or in part, of the Website or any of its elements, by any means whatsoever, is strictly prohibited without prior written authorization.

Hyperlinks

No hyperlink may be created to the Website without the Company's prior written consent. Such authorization may be withdrawn at any time.

The Company accepts no responsibility for the content of third-party websites linked to or from the Website.

Privacy Policy

Hôtel Métropole Monte-Carlo (hereinafter "HOTEL METROPOLE") places the highest importance on protecting the privacy of its clients, prospective clients and users of its website, as well as ensuring the confidentiality of their personal data.

HOTEL METROPOLE undertakes to process personal data in compliance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Article 1 – Definitions

Personal Data

Any information relating to an identified or identifiable natural person.

Processing of Personal Data: any operation or set of operations performed on personal data, whether or not by automated means, including collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, restriction, erasure or destruction.

Cookie: A cookie is a small text file stored and read on a user's device when browsing a website, reading an email, installing or using software or a mobile application, regardless of the device used (computer, smartphone, tablet, etc.).

Article 2 – Data Controller

The Data Controller is:

HOTEL METROPOLE
4 Avenue de la Madone
98000 Monaco

Article 3 – Personal Data Collected

As part of the operation of the Website (https://www.metropole.com/fr), HOTEL METROPOLE may collect the following personal data: Title, First name, Last name, Postal address, Country of residence, Date of birth, Email address, Username and password, Telephone number, Personal characteristics, Personal data is collected through registration forms requiring the user's prior consent.

The information collected is necessary to operate the Website, provide HOTEL METROPOLE's services and manage user accounts.

Article 4 – Recipients of Personal Data / Data Processors

Personal data is intended exclusively for HOTEL METROPOLE.

However, it may be shared with the following service providers:
Monaco Telecom (Hosting Provider)
Back2Basic (Website Maintenance)

HOTEL METROPOLE never sells or rents personal data to third parties.

Personal data may be disclosed to judicial or administrative authorities where required by law or in connection with investigations into unlawful activities.

Personal data processed directly by HOTEL METROPOLE is stored exclusively on Monaco Telecom's servers.

Article 5 – Your Rights

In accordance with applicable legislation, users have the right to:

Access their personal data;

Rectify inaccurate or incomplete data;

Request the deletion of their personal data;

Object to or restrict processing;

Request data portability for information provided based on consent;

Provide instructions regarding the storage, deletion or communication of their data after death;

Withdraw their consent at any time through the unsubscribe link included in every marketing communication.

To exercise these rights, users may contact:

Email: dpo@metropole.com

Telephone: +377 (0)93 15 15 44

Postal address:

HOTEL METROPOLE
4 Avenue de la Madone
98000 Monaco

Users may also lodge a complaint with the Monaco Data Protection Authority (CCIN):

https://www.ccin.mc/en/

Article 6 – Cookies

The Website uses cookies to facilitate navigation and provide HOTEL METROPOLE's services.

Most cookies used are functional cookies that enable the Website to operate correctly, simplify user login and improve the browsing experience.

Some cookies are also used for audience measurement, advertising and sharing content on social media.

Users may refuse the installation of cookies at any time. However, doing so may affect access to certain Website features.

Consent may be given or withdrawn at any time through the cookie management tool.

Article 7 – Security

HOTEL METROPOLE implements all appropriate technical and organizational measures to ensure the security of personal data.

No personal data is stored on HOTEL METROPOLE's premises.

Personal data is hosted by specialized service providers (web hosting and email service providers).

Access to servers and databases is secured through encrypted SSL/HTTPS connections and restricted authentication using strong credentials.

Servers are hosted in highly secure Monaco Telecom data centres.

Article 8 – Data Retention

HOTEL METROPOLE retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

User data (identity, contact details and service usage history) is retained for the duration of the user's account and for a maximum period of three (3) years following account deletion.

At the end of this period, personal data is archived and subsequently deleted.

Article 9 – Transfers Outside the European Union

HOTEL METROPOLE may transfer certain personal data outside the European Union.

Such transfers will only be made to countries recognized by the European Union as providing an adequate level of protection or under appropriate contractual safeguards, including the European Commission's Standard Contractual Clauses.

Article 10 – Data Breaches

Should a personal data breach occur despite all security measures implemented by HOTEL METROPOLE and its service providers, HOTEL METROPOLE undertakes to notify affected users within the time limits prescribed by applicable law.

Such notification shall not constitute an acknowledgement of liability or negligence.

Article 11 – Changes to this Privacy Policy

HOTEL METROPOLE reserves the right to amend this Privacy Policy at any time, particularly to reflect changes in applicable legislation.

This Privacy Policy is available in several languages. In the event of discrepancies or interpretation issues, the French version shall prevail.